Cambridge Credit Counseling
Overview
Nonprofit credit counseling agency providing credit counseling, debt-management, financial education, housing counseling, bankruptcy counseling, reverse-mortgage counseling, and student-loan counseling. [1][2]
Tax Status & Ownership
| Entity type | Nonprofit, 501(c)(3) |
| Legal name | Cambridge Credit Counseling Corp. |
| EIN | 04-3337726 [5] |
| Headquarters | 67 Hunt Street, Suite 305, Agawam, MA 01001-1920 [1][5] |
Public Financials — Year ending June 30, 2025 [cite:5]
| Total revenue | $9,033,538 |
| Total expenses | 9,897,578 |
| Net assets, year end | 8,010,640 |
| Program service revenue | 86% |
| Contributions and grants | 14% |
The June 2025 Form 990 data report $7,730,216 in program-service revenue, equal to 85.6% of total revenue, and $1,245,887 in contributions. Program-service revenue is used here only as a general reliance-on-fees proxy; it is not the IRC §501(q) fair-share cap. [5]
Published Fee Schedule
| Structure | flat |
| One-time setup fee | Provider-reported average initial fee: $40; stated maximum: $100, subject to state rules. [3] |
| Monthly fee | Provider-reported average monthly fee: $30; stated maximum: $75, subject to state rules. [3] |
| Directory summary | Nonprofit debt management plan. Average $40 setup fee (max $75) plus average $30/month (max $50). |
An older Cambridge transparency report states lower historical maximums of $75 initial and $50 monthly and historical averages of $41.79 initial and $29.54 monthly. This conflicts with the current FAQ and appears to reflect an earlier fee schedule; it is not used as the current fee structure. [6]
Coverage
Provider license disclosure: 26 states plus USVI, counted from the state-license list. Bankruptcy disclosure: 47 states/jurisdictions plus USVI. The discrepancy likely reflects licensing versus federal bankruptcy-counseling approval, but the provider does not present the figures as directly comparable. [1][2]
Accreditation & Licensing
BBB reports accreditation since November 1, 1998 and an A+ rating. [4] Charity Navigator star rating was not located in the reviewed sources.
Regulatory & Complaint History
| CFPB complaints | |
| BBB complaints closed, 3 yr |
BBB’s public profile reviewed did not provide a current complaint count in the accessible profile data. CFPB complaint count was not located in the reviewed sources. Customer reviews are not treated as adjudicated complaints or regulatory findings.
Cited Sources
- Cambridge Credit Counseling official website — Cambridge Credit Counseling (September 14, 2026) — First-party provider website.
- Disclosures & State Licenses — Cambridge Credit Counseling Corp. (September 14, 2026) — Primary provider disclosure for services, funding model, licensing list, and NMLS number.
- Bankruptcy Counseling — Cambridge Credit Counseling Corp. (September 14, 2026) — Provider disclosure for bankruptcy-counseling approval coverage and funding sources.
- Frequently Asked Questions — Cambridge Credit Counseling Corp. (September 14, 2026) — Provider source for current fee caps, average fees, and no-cost initial counseling.
- Cambridge Credit Counseling Corporation BBB Business Profile — Better Business Bureau (September 14, 2026) — Independent BBB profile for entity type, 1996 business start/incorporation dates, accreditation date, rating, and listed service area.
- Cambridge Credit Corp. Nonprofit Explorer and Form 990 data — ProPublica, using IRS Form 990 data (September 14, 2026) — IRS-derived filing data for EIN, tax-exempt status, June 2025 financials, program-service revenue, and available executive compensation lines.
- NMLS Consumer Access record for Cambridge Credit Counseling Corp. — Nationwide Multistate Licensing System / Cambridge-hosted NMLS record (September 14, 2026) — NMLS record for NMLS ID 938355, not-for-profit corporation structure, formation date, prior-name fields, and posted regulatory-action status.